Privacy Policy

Last updated: October 7, 2026

This policy explains how 508 Help Desk handles information collected through 508helpdesk.com, including procurement requests, accessibility feedback, and related communications.

Who we are

508 Help Desk is a division of PCB Media Group, LLC. We provide practical guidance on digital accessibility, procurement requirements, and accessibility documentation. For privacy questions, contact support@508helpdesk.com.

Information you provide

Our request form collects your name, email address, company or organization, the type of help you need, and your request. You may also provide a product or website and a response deadline. The form records your acknowledgment that we may use these details to review and respond to your inquiry.

We store submissions using Fluent Forms in our WordPress website. Information you send by email, and follow-up correspondence, may also be kept with your inquiry. Please do not include passwords, payment details, confidential customer records, or sensitive personal information in the request form.

How we use your information

• Review your question and respond using the contact information you provide.
• Clarify the services, documentation, or assistance you need.
• Manage follow-up conversations and any engagement you choose to pursue.
• Investigate accessibility feedback and improve the website.
• Protect the website from spam, misuse, and security threats.

Submitting a request does not collect payment, commit you to an engagement, or subscribe you to marketing. We do not sell or rent personal information or share it with third parties for their marketing purposes.

Website activity, cookies, and service providers

Website hosting and security systems may process technical information such as IP addresses, browser and device information, visited pages, and the time of a request. This site uses WordPress and Jetpack Stats to operate the website and understand site activity. Depending on the service and your interaction, cookies or similar technologies may be used. See Automattic’s Privacy Policy for information about its services.

WordPress uses cookies for signed-in sessions and display preferences. If comments are available and you choose to save your details, cookies may remember your name, email, and website. You can manage cookies through your browser; restricting them may affect features that depend on them.

Hosting, email, form, analytics, and security providers may process information as needed to deliver those services. Authorized people supporting our business may access inquiry information for the purposes described above. Information may also be disclosed when required by law or when necessary to protect rights, safety, or site security.

Comments, accounts, and purchases

If you leave a comment where comments are enabled, we collect the information shown in the comment form and technical details used for spam detection. An email-derived hash may be sent to Gravatar; an approved comment and its associated profile image may be public. Comments and their metadata may be retained to manage follow-up discussions.

If you have a website account, WordPress stores the profile information you provide. Administrators can access that information to manage the account. A purchase or separate service engagement may require additional billing and transaction information; the procurement request form itself does not collect payment details.

External links and embedded content

Links to LinkedIn and other external websites take you to services governed by their own privacy policies. If a page includes embedded video or other third-party content, that provider may collect information, use cookies, or recognize you if you are signed in to its service.

Retention and security

We retain inquiry information as needed to review and respond to the request, maintain related business records, and meet applicable administrative, legal, or security needs. Retention depends on the type of information and the relationship; this policy does not promise automatic deletion on a fixed date.

We use reasonable safeguards appropriate to the website and our services. No website, email system, or method of storage can guarantee complete security. Limit the information you share to what is needed for your inquiry.

Your choices and privacy requests

To ask what information we hold about your inquiry, correct information, or request access or deletion, email support@508helpdesk.com. Include the email address used for your request and enough context to locate it. We may need to verify your identity before providing or changing information. Some records may need to be retained for administrative, legal, or security reasons.

You may also send a request through our website form. If you need this policy in an accessible format, email us or review our Accessibility Statement.

Changes to this policy

We may update this policy as the website or our practices change. The date above identifies the latest revision.