Accessibility Snapshot
Start a conversation about your website, current concerns, and testing needs. Identify what a useful assessment should cover.
Practical accessibility guidance. Clear next steps.
Reduce Website
Accessibility Risk.
Know What
to Do Next.
Understand the barriers on your website, focus on the fixes that matter, and build a practical plan for a better customer experience.
Start with your website and your concerns. We’ll help clarify the next step.
Accessibility Review
Example website
Illustrative example
Review progress
3 of 4
tasks reviewed
Review in progress
Findings by priority
Prioritize barriers to customer tasks.
Examples to investigate
1 Contact form labels ›
2 Keyboard menu access ›
3 Checkout instructions ›
Customer task checklist
✓ Find information
✓ Navigate the website
• Send an inquiry
• Complete checkout
508
Help Desk
Accessibility
Risk Assessment
Playbook
A practical guide to organizing findings, prioritizing action, and documenting progress.
◇
Understand your risk
Get a clearer picture of your website’s accessibility barriers.
▥
Improve customer experience
Focus on the tasks people need to complete.
◎
Prioritize practical action
Turn findings into clear responsibilities and next steps.
▤
Document your progress
Keep findings, corrections, and retest results together.
Choose your starting point
A practical path forward.
You don’t have to become an accessibility expert to take the next step.
Accessibility Risk Assessment Playbook
Organize findings, prioritize corrections, and keep a record of progress with a structured approach.
$249 · One-time purchase
Expert Consulting
Work through accessibility questions with practical guidance for your website, documentation, and team.
◎
Meet the expert behind 508 Help Desk
Practical accessibility guidance from Norm Alexander.
Make accessibility concrete
Can your customers
do what they came to do?
A website can look polished and still put a barrier between a customer and your business. Start with the activities that matter most.
01
Find the information they need
Clear headings, readable content, and useful navigation.
02
Contact you or book an appointment
Forms and controls that work with keyboards and assistive technology.
03
Complete a purchase
Understandable instructions and a usable checkout.
From concern to action
Know where you stand.
Build a plan you can manage.
01
Evaluate
Define the website and customer tasks to review, including manual testing.
02
Prioritize
Identify barriers, who they affect, and what needs attention first.
03
Assign & retest
Clarify who will make corrections and how those changes will be checked.
04
Document
Record findings and progress, and make accessibility part of future updates.
Experience. Perspective. Practical help.
Guidance you can
understand and act on.
Norm Alexander brings decades of digital accessibility experience, including federal contracting and enterprise web projects, to 508 Help Desk.
The goal is to help you understand the findings, make informed decisions, and keep the work moving.
Start learning here
Before the demand letter.
Practical resources for owners who want to understand the next step.
Guide
Accessibility Risk Assessment Playbook
A structured place to organize your concerns, findings, and priorities.
Video series
What owners can do now
Watch Norm explain practical steps for evaluating barriers and managing corrections.
A little clarity
Questions owners ask.
Is an automated scan enough?
Scans can identify some issues. Manual evaluation helps determine whether people can complete important tasks using keyboards and assistive technology.
Do I need to know what’s wrong before contacting you?
No. Start with your website address, concerns, and any existing reports. Those details help define the appropriate next step.
Will improvements guarantee I won’t receive a claim?
Testing and improvements do not guarantee protection from a claim. They support better customer access and informed decisions.
What if I’ve already received a demand letter?
Involve your attorney in the response. You can also discuss your website’s evaluation and documentation needs with 508 Help Desk.
Your next step starts here
Let’s talk about
your website.
Tell us what’s on your mind. Start with the website, the customer tasks that matter, and any accessibility concerns you already have.
Share your website and your concerns. We’ll review your request and discuss an appropriate scope.