The Mortgage Industry Has a New Headache: Web Accessibility Requirements

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Although financial institutions have not been targeted in the disability suits filed to date, financial industry trade groups report that banks all over the country are receiving demand letters from disabled consumers, advocacy groups or attorneys representing them complaining that bank websites are inaccessible, in violation of the ADA. Nearly 20% of the 580 banks responding to a survey conducted last year by the Independent Community Bankers Association (ICBA) said they had received demand letters, which industry executives say are “spreading like a virus.” Both the ICBA and the American Bankers Association are advising their members to take these demand letters seriously and to deal proactively with accessibility concerns. Read more »