Web Accessibility Policy
WCAG MEDIA, LLC DBA 508 Help Desk (WCAG Media) is committed to ensuring accessibility of its website for all citizens, especially for members of the community with disabilities. All pages on WCAG Media’s website will conform to the W3C WAI’s Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents of these guidelines.
WCAG Media is directed to establish procedures whereby members of the public may present a complaint regarding a violation of the Americans with Disabilities Act (ADA), Section 508 and Title II related to the accessibility of any official WCAG Media web presence which is developed by, maintained by, or offered through WCAG Media or third-party vendors and open sources.
With regard to WCAG Media’s website and any official WCAG Media web presence which is developed by, maintained by, or offered through third party vendors and open sources, WCAG Media is committed to compliance with the provisions of the Americans with Disabilities Act (ADA), Section 504, Section 508, and Title II/III so that members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same time-frame as those without disabilities, with substantially equivalent ease of use; and that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any WCAG Media programs, services, and activities delivered online.
All existing web content produced by WCAG Media, and new, updated and existing web content provided by third-party developers, will conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents, by [1/31/2020]. This Regulation applies to all new, updated, and existing web pages, as well as all web content produced or updated by WCAG Media or provided by third-party developers.
The Accessibility Coordinator will be responsible for reviewing and evaluating new material that is published by WCAG Media staff or webmasters and uploaded to the website for accessibility on a periodic basis. The Accessibility Coordinator, will be responsible for reviewing all areas of WCAG Media website and evaluating its accessibility on a periodic basis, and at least once per quarter. Any non-conforming web pages will be corrected in a timely manner.
In the meantime if you are a person with a qualified disability desiring to use this website and you discover an electronic barrier, please notify us at 888-WCAG.MEDIA (922-4633). The service will attempt to assist you in obtaining the information you request or in performing the task you are unable to by virtue of a disability.
Website Accessibility Concerns, Complaints and Grievances
A member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 508 or Title II related to the accessibility of any official WCAG Media web presence that is developed by, maintained by, or offered through WCAG Media, third party vendors and/or open sources may complain directly to a WCAG Media administrator, or WCAG Media’s webmaster. The initial complaint or grievance should be made using Website Accessibility Complaint/Request Form, however, a verbal complaint or grievance may be made. When a WCAG Media administrator or webmaster receives the information, they shall immediately inform the website accessibility coordinator.
Whether or not a formal complaint or grievance is made, once WCAG Media has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.
Complaints should be submitted in writing, via email, or by completing the website complaint form. To file a complaint or grievance regarding the inaccessibility of WCAG Media’s public website content, the Complainant should submit a description of the problem, including:
- Date of the Complaint
- Description of the problem encountered
- Web address or location of the problem page
- Solution desired
- Contact information in case more details are needed (email and phone number)
The complaint or grievance will be investigated by the accessibility coordinator or another person designated by WCAG Media. The member of the public shall be contacted no later than five (5) working days following the date the website accessibility compliance coordinator receives the information. The procedures to be followed are:
- An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the time line may only be approved by the President or WCAG Media Management.
- The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.
- The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.
- A record of each complaint and grievance made shall be maintained at WCAG Media headquarters in Atlanta, GA. The record shall include a copy of the complaint or grievance filed, report of findings from the investigation, and the disposition of the matter.